{"id":3454,"date":"2025-11-10T11:04:42","date_gmt":"2025-11-10T10:04:42","guid":{"rendered":"https:\/\/cacao.si\/terms-and-conditions\/"},"modified":"2026-02-06T15:04:28","modified_gmt":"2026-02-06T14:04:28","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/cacao.si\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3454\" class=\"elementor elementor-3454 elementor-2359\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-114b50e e-flex e-con-boxed e-con e-parent\" data-id=\"114b50e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9e5fa elementor-widget elementor-widget-heading\" data-id=\"ad9e5fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbbe875 elementor-widget elementor-widget-text-editor\" data-id=\"bbbe875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Company information:<\/p><p>GDA d.o.o.<\/p><p>Tr\u017ea\u0161ka cesta 2<br>1000, Ljubljana<br>Slovenia<\/p><p>Registration No. 5434360000<br>Tax No. SI90957270 (VAT taxable)  <\/p><p>Register: entry in the Court Register at <strong>[name of the court]<\/strong>, entry no. <strong>[xxx]<\/strong><br>Share capital: EUR <strong>[amount]<\/strong>, fully paid up<br>Legal representative: <strong>[name and surname, function]<\/strong> <\/p><p>E-mail: info@cacao.si<\/p><p><strong>1. <\/strong><strong>General Terms and Conditions<\/strong><\/p><ul><li>The General Terms and Conditions of Business (hereinafter referred to as <strong>the General Terms and Conditions<\/strong>) of GDA d.o.o. (hereinafter referred to as <strong>the Company<\/strong>) form an integral part of all contracts between the Company and the purchasers of its products (hereinafter also referred to as the <strong>Customers<\/strong>) who do business with the Company.<\/li><li>The provisions of <strong>the General Terms and Conditions <\/strong>shall also apply to all quotations, invoices, pre-contracts, legal-business statements and other services arising out of the business between the Company and the Customer.<\/li><li>The present General Terms and Conditions of Business have been drawn up in accordance with the Consumer Protection Act (ZVPot), the General Data Protection Regulation (GDPR), the Personal Data Protection Act in force from time to time, the Electronic Communications Act (ZEKom-1), based on the recommendations of the Slovenian Chamber of Commerce and Industry and the international codes for online and electronic commerce.<\/li><li>The present General Terms and Conditions of Business determine the operation of the Company&#8217;s online shop, the rights and obligations of the user and the shop, and regulate the relationship between the Company and the customer.<\/li><li>The Company undertakes to provide the following information on its website at all times:<ul><li>the identity of the company (name of the company, registered office, registration and tax number, details of registration in the register, specifying the register and registration number),<\/li><li>contact details (email address, phone number)<\/li><li>information on the basic features of products and services (including information on after-sales services and guarantees),<\/li><li>information on product availability,<\/li><li>the terms of delivery (method, location and date of delivery),<\/li><li>prices unambiguously stated, including details of additional tax and transport costs,<\/li><li>payment and delivery methods<\/li><li>the period of validity of the offer,<\/li><li>the conditions and time limits for withdrawing from the contract,<\/li><li>being made aware of liability for material defects; and<\/li><li>details of the appeals procedure.<\/li><\/ul><\/li><li>The Company undertakes not to impose any contractual terms that are unfair to the consumer, in accordance with the provisions of the Consumer Protection Act. Unfair contract terms are null and void. <\/li><\/ul><ul><li>The Company&#8217;s opening hours are Monday-Friday: 9am to 5pm; Sunday and public holidays: closed. Opening hours of individual units are published on the Contact page. <\/li><\/ul><p><strong style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">2. Application of the General Terms and Conditions<\/strong><\/p><ul><li>The present General Terms and Conditions shall prevail over, and therefore fully replace, any missing, different and conflicting contractual provisions between the Company and the Customer.<\/li><li>These Terms and Conditions shall supersede any general terms and conditions and other documents of the Customer, unless the Company expressly excludes the use of these Terms and Conditions in writing.<\/li><li>The present General Terms and Conditions form an integral part of the contracts concluded between the Customer and the Company. By signing a contract or otherwise entering into a contractual relationship, the Customer fully agrees to the contents of these General Terms and Conditions. The Customer hereby expressly acknowledges that the General Terms and Conditions of the Company shall apply exclusively to all legal relations between them. If the Customer wishes to do business with the Company and enter into contractual relations with the Company, the Customer is obliged to accept these General Terms and Conditions in their entirety and in the form in which they appear. The Customer waives the possibility to influence the content, form and individual contractual provisions of the General Terms and Conditions.    <\/li><li>These General Conditions shall apply as an individual special act in addition to the general legal provisions.<\/li><li>The present General Terms and Conditions are available at the following link: https:<strong>\/\/cacao.si\/pogoji-poslovanja\/.<\/strong> The General Terms and Conditions may also be consulted at the Company&#8217;s registered office.<\/li><li>By signing the contract or other legal act, the Customer shall be deemed to have fully understood the contents of these General Terms and Conditions. The signing of a contract shall also be deemed to be the placing of a valid order in the Company&#8217;s online shop. <\/li><li>The consumer shall be bound by these General Terms and Conditions only if he has been expressly informed of their existence before the conclusion of the contract, invoice, pre-contract or offer. The consumer must be aware of all the possibilities to make himself fully aware of the general terms and conditions in a comprehensible and accessible manner. <\/li><\/ul><div> <\/div><p><strong>  3.  <\/strong><strong>Changes to the General Terms and Conditions<\/strong><\/p><ul><li>The Company undertakes that any amendment to the General Terms and Conditions will be published on the website <a href=\"https:\/\/cacao.si\/\">https:\/\/cacao.si\/<\/a> as of the date on which the amendment comes into force.<\/li><li>The General Terms and Conditions shall be binding in the form and content available to the parties at the date of conclusion of the contract.<\/li><li>If the General Terms and Conditions are amended, the Customer shall be bound by the amendments from the date on which the Customer becomes aware of them.<\/li><li>The Client shall be deemed to be aware of the changes at the moment the change is published on the <a href=\"https:\/\/cacao.si\/\">https:\/\/cacao.si\/ website.<\/a> The amended terms and conditions shall apply to purchases made after the effective date. Contracts already concluded shall be subject to the terms and conditions in force at the time of their conclusion.  <\/li><li>If the Customer declares that he\/she does not agree to the amended terms and conditions, the Company shall have the right to withdraw from the Contract.<\/li><li>In the event that a provision in the Contract or the General Terms and Conditions is invalid or unenforceable, or a legal vacuum is created, the remaining provisions in the Contract or the General Terms and Conditions shall not be affected, provided that the parties agree that the provision closest to the purpose or objective of the Contract shall apply in place of the invalid or unenforceable or non-existent provision.<\/li><\/ul><p><strong>4. General provisions<\/strong><\/p><ul><li>The Company collects certain personal data from customers. The types of personal data, the purposes for which they are processed and the legal grounds for processing are regulated in the Privacy Policy, which is an integral part of the General Terms and Conditions of Business. Customers may consult the Privacy Policy on the Company&#8217;s website: <a href=\"https:\/\/cacao.si\/politika-zasebnosti\/\">https:\/\/cacao.si\/politika-zasebnosti\/<\/a>.  <\/li><li>For cookies and consent management, see <a href=\"https:\/\/cacao.si\/politika-zasebnosti\/\">https:\/\/cacao.si\/politika-zasebnosti\/<\/a><\/li><li>The company strives to ensure that the information and data in the online shop is up-to-date. There may be minor discrepancies in the advertising messages and product descriptions in the Company&#8217;s online shop as to the actual characteristics of the product, which shall not be binding on the Company. However, the Company shall be bound by all statements regarding the characteristics of the goods included in the specific offer or contract.  <\/li><li>The Company reserves the right to change the specifications or information referred to in the preceding paragraph without prior notice to the Customer and the specifications and information shall be binding only if set out in the Contract.<\/li><li>When dealing with consumers, the Company is bound by advertising messages about prices, product features and warranty terms. The prices in the advertising messages are indicated in euro and include VAT. <\/li><\/ul><p><strong>5. Prices<\/strong><\/p><ul><li>Prices are expressed in EUR and include VAT. The binding price is the price at the time the order is placed. The contents of the shopping basket are for information only and will automatically empty after 10 hours if the order is not placed; the expiry of this time limit does not guarantee that the price displayed will be maintained.  <\/li><li>Before placing an order, all costs of the purchase (including any collection\/delivery costs) shall be clearly shown to the consumer. The Company reserves the right to correct obvious typographical errors in the prices (material mistake according to the CC); in such a case, it shall immediately inform the customer and give him\/her the opportunity to withdraw from the order or to find an alternative solution. <\/li><\/ul><p><strong>6. Payment methods<\/strong><\/p><ul><li>The Company allows you to pay for products and services in the following ways:<ul><li>payment by payment (bank or credit) card (MasterCard, Visa, Maestro),<\/li><\/ul><\/li><li>The security of personal data and payments is the responsibility of payment service providers. For all other purposes, the Company uses appropriate technical and organisational means to ensure the security and confidentiality of personal data and payment information. <\/li><li>We accept Mastercard, Visa, Maestro cards processed through PayPal&#8217;s infrastructure (e.g. Braintree) using security mechanisms (including 3-D Secure in accordance with PSD2\/SCA). It is also possible to pay with a PayPal account.<br>The security of card data processing is the domain of PayPal; the Company does not store payment card data. Before placing an order, all costs of the purchase are clearly shown to the consumer.  <\/li><\/ul><p><strong>7. Invoicing<\/strong><\/p><ul><li>The invoice is issued electronically and sent to the customer&#8217;s email address.<\/li><li>It is the customer&#8217;s responsibility to review all information and specifications of the order before execution. Objections made subsequently concerning irregularities in the invoices issued shall be irrelevant. <\/li><\/ul><p><strong>8. Withdrawal from the contract<\/strong><\/p><ol><li>General<br>The consumer shall have the right to withdraw from the contract without cause within 14 days of receipt of the goods, except in the cases set out in paragraph (3) below. The withdrawal shall be effected by an unequivocal statement sent to info@cacao.si<br>or by post to the registered office of the Company. The Company shall refund all payments received within 14 days of receipt of the withdrawal; the refund may be withheld pending receipt of the returned goods or proof of dispatch. The consumer shall bear the direct costs of returning the goods.   <\/li><li><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">Returning goods<br><\/span>When returning T-shirts, caps, and other non-food goods, the goods must be undamaged, unwashed, unworn, with the original labels and packaging unremoved, and in the same condition as when received. The consumer shall be liable for diminution in the value of the goods if he has acted otherwise than is necessary to establish the nature, characteristics and functioning of the goods. <\/li><li><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">Exceptions where withdrawal is NOT possible<br><\/span>The right of withdrawal does not apply to:<br>a) cakes and other fresh\/sugary products that are perishable or have a short shelf life,<br>b) cakes and products that are customised or made to the consumer&#8217;s precise instructions (e.g. personalisation, inscriptions, special shapes, decorations, flavours of choice, etc.),<br>c) goods that are not suitable for return for health or hygiene reasons if they have been opened\/unsealed after delivery\/collection.<\/li><li><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">Material defects and claims<br><\/span>Notwithstanding the exceptions above, in the event of a material defect, the consumer is entitled to the statutory guarantees. In the case of cakes and other fresh confectionery, the customer must inspect the products immediately on receipt and document any defects (damage, faulty workmanship) (photographs) and report them within 24 hours to info@cacao.si. The Company shall not be held liable for improper handling\/storage (e.g. improper temperature, transport) after collection.  <\/li><\/ol><p><strong>Allergens, storage and shelf-life<\/strong><br>A list of allergens is provided for each product.<br>Cakes and fresh confectionery must be stored at 0-4 \u00b0C. Upon receipt, the purchaser is responsible for proper transport and storage; the Company is not liable for any deterioration in quality due to improper conditions (e.g. excessive temperature, prolonged transport without refrigeration). <\/p><p><strong>10. Limitation of liability<\/strong><\/p><ul><li>The Company endeavours to ensure the accuracy of the information published in the online shop. The characteristics of the products, the delivery date or the price may change so quickly that the Company is unable to correct the information in the online shop. In this case, the Company will inform the Customer of the changes and give the Customer the opportunity to cancel the order or exchange the goods ordered.  <\/li><li>Photographs do not guarantee the characteristics of the goods. The Company endeavours to provide accurate photographs of the products for sale, but all photographs should be taken as symbolic. <\/li><li>The Company reserves the right to temporarily disable access to the Website in the event of technical problems or maintenance work. In the event of technical problems, the Company reserves the right to cancel any orders placed during the period of technical problems. In such cases, the Company will immediately inform the Customer of the technical problems and provide instructions on how to proceed. Before visiting the Company&#8217;s website, the Customer must ensure at his own risk the security of his technical means of access to the website and the security of his usernames and passwords on the website.   <\/li><li>The Company reserves the right to withdraw from the execution of an order, exceptionally, in cases where the products ordered are no longer deliverable, where the Buyer&#8217;s payment risk has increased, or where there is a manifest error in the price list. In all such and similar cases, the Customer shall be informed immediately of any withdrawal by the Company. <\/li><li>The Company reserves the right to withdraw from the Contract if a material mistake is established in accordance with Article 46 of the Civil Code. A material mistake shall be deemed to be a mistake as to the essential characteristics of the goods and any mistake which, according to the custom of the trade or the intention of the parties, is deemed to be material and which, if known by the Company, would not have led to the conclusion of the contract. This includes obvious errors in price.   <\/li><\/ul><p><strong>  11. Handling complaints and resolving disputes<\/strong><\/p><ul><li>Complaints should only be submitted in writing to info@cacao.si. We will acknowledge receipt of the complaint within 5 working days and respond to the substance of the complaint within 15 working days. The telephone numbers on the Contact page are for information purposes and are not intended for the purpose of lodging complaints.  <\/li><li>The law of the Republic of Slovenia shall apply exclusively to the interpretation of these Terms and Conditions of Sale or any contract concluded between the Company and the Customer. The Parties undertake to settle all disputes amicably, and in the event that all out-of-court means of reaching an agreement have been exhausted, the court of competent jurisdiction in the Republic of Slovenia shall have jurisdiction to settle the dispute in accordance with the Company&#8217;s registered office. <\/li><li>In accordance with the statutory regime, the Company does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes.<\/li><li>A provider which, as a provider of goods and services, facilitates online trade in the territory of the Republic of Slovenia shall publish on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The ODRP is available to consumers at the following URL: https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.show&amp;lng=SL<br>The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524\/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016\/2004 and Directive 2009\/22\/EC.   <\/li><li>The company complies with applicable consumer protection legislation. The Company provides an efficient and confidential complaints handling system. Complaints should be sent to info@cacao.si.  <\/li><li>The Company will acknowledge receipt of the complaint to the customer within 5 working days of receipt and inform the customer of the progress and duration of the complaint procedure.<\/li><\/ul><p><strong>12. Intellectual property<\/strong><\/p><p>Cacao&#8217;s content, photographs, logos and marks are protected. Any unauthorised use is prohibited. <\/p><h2>ONLINE PRODUCT SALES<\/h2><p><strong>User registration<\/strong><\/p><ul><li>Customers can buy products online without registering. Customers can also create a password-protected account at the same time as placing their order. The username is identical to the email address provided by the customer during the order process.  <\/li><\/ul><p><strong>Subscription procedure<\/strong><strong>\u010d<\/strong><strong>. <\/strong> <\/p><ul><li>In the &#8220;Shop&#8221; section of the website, users can click on the &#8220;Add to basket&#8221; option. The system will then issue a notification when the product has been successfully added to the basket of the desired goods. Once the system has recorded the added product in the basket, the user can proceed with the payment process or continue visiting the shop by clicking on the corresponding &#8216;Basket&#8217; button.<\/li><li>If a user wants to remove a product or service from the shopping basket, they can do so by clicking on the <strong>\u00d7<\/strong> icon next to the selected product. If the user wishes to add new products to the shopping basket, he\/she may do so by clicking on the &#8220;Shop&#8221; link and repeating the procedure described in the previous Article. <\/li><li>After confirming the shopping basket with the selected products, the system redirects the user to the form with the customer&#8217;s or client&#8217;s details. In order to execute the order, the user must fill in all the fields correctly. The system allows the user to save the data from the form in the user&#8217;s profile for future orders.  <\/li><li>The user can choose between the above payment methods.<\/li><li>The User may only collect the Order Item at the address of the Company&#8217;s business unit. The collection unit and time shall be selected by the User in the &#8220;Checkout&#8221; step. <\/li><li>Before placing an order, the user can check and, if necessary, correct all the data entered in relation to the order, which the system displays to the user after successful confirmation of all the previous stages of the process. The user confirms the order by clicking on the &#8220;Buy Now&#8221; button, thereby committing himself to the contract and confirming that he is obliged to pay. If the order is successfully placed, the system displays the order number.  <\/li><li>The Purchase Contract (Purchase Order) is stored electronically on the Company&#8217;s server, and the Customer may obtain a copy by requesting it by email to: info@cacao.si.<\/li><li>After successful order placement, the user will receive an email confirmation of receipt and confirmation of the order.<\/li><li>Registered users can access information about the content of the contract and the status of the order in their user profile at any time.<\/li><li>For the purpose of verifying the User&#8217;s details and the accuracy of the order, the Company may contact the User at the User&#8217;s telephone number.<\/li><\/ul><p><strong>Receipt of goods<\/strong><\/p><ol><li>The subject-matter of the contract must be performed at the place agreed in the contract or tender. If the place of performance is not specified in the contract or offer, the Company and the Customer may subsequently agree on this. <\/li><li>The customer is obliged to take delivery of the subject of the contract within the chosen time limit.<\/li><\/ol><p><strong>Prices and discounts<\/strong><\/p><p>All prices on price labels in the shop include value added tax. Prices are set by a price list adopted by the store management. The price list is subject to change without prior notice and at the same time the price labels are updated.<br>Discounts are determined by the store management and are published in the store next to the products or price labels.<br>Discounts and promotional prices are not cumulative. All discount offers or promotional offers are valid from the start date to the end date of the term previously published in promotional materials or announced in the shop or otherwise by the shop.   <\/p><p><strong>Pla<\/strong><strong>\u010d<\/strong><strong>funds and gift vouchers<\/strong><\/p><p>The Buyer may use the following means of payment or payment methods in the Online Shop:<\/p><ul><li>payment cards issued by authorised payment service providers (i.e. all commercially common bank debit cards, credit cards, etc.),<\/li><li>a gift voucher (issued by the Company, unused and dated),<\/li><\/ul><p>The gift voucher is issued by the Company in the prescribed form, with a unique indication (voucher number) and validity date. A Gift Voucher may only be redeemed if all of the above elements are met and up to and including the specified validity date.<br>The Gift Voucher shall be issued on the basis of the equivalent of other means of payment received. The value of the voucher is the gross value (including VAT). The gift voucher cannot be exchanged or redeemed for other means of payment. The full value of the gift voucher must be redeemed and the difference will not be refunded in other means of payment if a smaller value is purchased. For purchases exceeding the value of the gift voucher, the purchase may be paid for by another means of payment.     <\/p><p><strong>Other<\/strong><\/p><p>The General Terms and Conditions are adopted on 10.11.2025 and remain in force until revoked or updated. The Company is obliged to protect all personal data in accordance with the applicable legislation and rules.<br>Ljubljana, 10.11.2025, <\/p><p>GDA d.o.o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and conditions Company information: GDA d.o.o. Tr\u017ea\u0161ka cesta 21000, LjubljanaSlovenia Registration No. 5434360000Tax No. SI90957270 (VAT taxable) Register: entry in the Court Register at [name of the court], entry no. [xxx]Share capital: EUR [amount], fully paid upLegal representative: [name and surname, function] E-mail: info@cacao.si 1. General Terms and Conditions The General Terms and Conditions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3454","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/pages\/3454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/comments?post=3454"}],"version-history":[{"count":1,"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/pages\/3454\/revisions"}],"predecessor-version":[{"id":3455,"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/pages\/3454\/revisions\/3455"}],"wp:attachment":[{"href":"https:\/\/cacao.si\/en\/wp-json\/wp\/v2\/media?parent=3454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}